Posted by IHRSA

The 80/20 rule has become a shorthand way of describing a system where 80% of the output is created by 20% of the inputs/participants. It’s a phenomenon witnessed by economists and social scientists across several sectors of society. In business, for example, 80% of a company’s negative feedback may come from just 20% of its customers; 80% of sales may come from 20% of the sales staff; and on volunteer boards of directors, 80% of the work may come from 20% of the volunteers.…