Federal Health Information Centers and Clearinghouses
Select information center and clearinghouse information from the keyword or alphabetical lists below. (Tip: the keywords are presented in all capital letters.)
National AGING Information and Referral Support CenterNational Association of State Units on Aging
1201 15th Street NW, Suite 350
Washington, DC 20005
(202) 898-2583 (Fax)
The National Aging Information and Referral Support Center is designed to enhance the capacity of aging information and referral/assistance (I&R/A) systems to provide the information, counseling, decision supports, and advocacy needed to secure services and benefits for an ever-growing and increasingly diverse population of older persons and caregivers. Major funding for the center is provided by the U.S. Administration on Aging. The center provides a full range of assistance at the state and local levels on I&R/A systems design and management, quality improvements in I&R/A service delivery, and professionalism and training of the aging I&R/A workforce. Hours of operation: 9:00 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Institute on AGING Information CenterP.O. Box 8057
Gaithersburg, MD 20898-8057
(800) 222-4225 (TTY)
(301) 496-1072 (Fax)
The National Institute on Aging Information Center provides publications on health topics of interest to older adults, doctors, nurses, social activities directors, health educators, and the public. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
U.S. Department of AGRICULTURE Extension ServiceSee the listing in the government section of your telephone book for your local extension office, which can provide information on health, nutrition, fitness, and family well-being.
ALZHEIMER'S DISEASE Education and Referral CenterNational Institute on Aging
P.O. Box 8250
Silver Spring, MD 20907-8250
(301) 495-3334 (Fax)
The Alzheimer’s Disease Education and Referral (ADEAR) Center provides information about Alzheimer’s disease and related disorders to health professionals, patients, and their families, and the public. Most of the publications are provided at no charge as a service of the National Institute on Aging, one of the Federal Government’s National Institutes of Health. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Institute of ARTHRITIS and MUSCULOSKELETAL and SKIN DISEASES Information ClearinghouseNational Institutes of Health
1 AMS Circle
Bethesda, MD 20892-3675
(877) 22-NIAMS (226-4267)
(301) 565-2966 (TTY)
(301) 718-6366 (Fax)
The National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS) Information Clearinghouse serves the public, patients, and health professionals by providing information about bones, joints, muscles, and skin, locating other information sources, creating health information materials, and participating in a national federal database on health information. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
AbleData (ASSISTIVE DEVICES, REHABILITATION)8630 Fenton Street, Suite 930
Silver Spring, MD 20910
(301) 608-8912 (TTY)
(301) 608-8958 (Fax)
The AbleData project provides information resources on assistive devices and rehabilitation equipment products for people with disabilities, including the AbleData database of product information. The database includes detailed information on products for use in all aspects of independent living, including personal care, transportation, communication, and recreation. Custom searches provide specific information on products, including generic and brand names, description, manufacturer, availability, and cost. AbleData can also be searched independently through the Internet. AbleData is funded by the National Institute on Disability and Rehabilitation Research, U.S. Department of Education. Hours of operation: 8:30 a.m.–5:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
National AUDIOVISUAL CenterNational Technical Information Service
U.S. Department of Commerce
5301 Shawnee Road
Alexandria, VA 22312
(800) 553-NTIS (553-6847)
(703) 605-6900 (Fax)
The National Audiovisual Center is a unique centralized resource for federally developed training and education materials. Its collection contains more than 9,000 audiovisual and media productions. The range of subject areas includes training in occupational safety and health, fire services, law enforcement, and foreign languages. Information and educational materials include areas such as history, health, agriculture, and natural resources. Hours of operation: 8:00 a.m.–6:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Library Service for the BLIND and PHYSICALLY HANDICAPPEDLibrary of Congress
1291 Taylor Street NW
Washington, DC 20542-0001
(202) 707-0744 (TDD)
(202) 707-0712 (Fax)
The National Library Service for the Blind and Physically Handicapped administers a national library service that provides braille and recorded books and magazines on free loan to eligible residents of the United States or American citizens living abroad who cannot read or use standard printed materials because of permanent or temporary visual or physical disabilities. Hours of operation: 8:00 a.m.–4:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
CANCER Information ServiceNational Cancer Institute Public Inquiries Office
Room 3036A, MSC 8322
6116 Executive Boulevard
Bethesda, MD 20892-8322
(800) 4-CANCER (422-6237)
(877) 44U-QUIT (448-7848) (Smoking Cessation)
(800) 332-8615 (TTY)
The Cancer Information Service (CIS) provides information about cancer and cancer-related resources to patients, the public, and health professionals. Inquiries are handled by trained information specialists and Spanish-speaking staff members are available. CIS distributes free publications from the National Cancer Institute. Hours of operation: Phone - 8:00 a.m.–8:00 p.m., and Live Help/Chat - 8:00 a.m.–11:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National CHILD CARE INFORMATION and TECHNICAL ASSISTANCE CenterAdministration for Children and Families
9300 Lee Highway
Fairfax, VA 22031
(800) 716-2242 (Fax)
The National Child Care Information and Technical Assistance Center (NCCIC), a service of the Child Care Bureau, is a national clearinghouse and technical assistance center that provides comprehensive child care information resources and technical assistance services to Child Care and Development Fund administrators and other key stakeholders. NCCIC also provides question and answer services, the NCCIC Online Library and Web site, technical assistance and training to states, conference and meeting support, and publications. Hours of operation: 8:30 a.m.–5:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
Eunice Kennedy Shriver National Institute of CHILD HEALTH and HUMAN DEVELOPMENT Information Resource CenterP.O. Box 3006
Rockville, MD 20847
(888) 320-6942 (TTY)
(866) 760-5947 (Fax)
(800) 505-2742 "Back to Sleep" Campaign
The Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD) Information Resource Center provides information on health issues related to NICHD research. NICHD supports and conducts research on health topics related to children, adults, families, and communities. NICHD has primary responsibility for conducting and supporting basic, clinical, and translational research in the biomedical, behavioral, and social sciences related to child and maternal health, in medical rehabilitation, and in the reproductive sciences. NICHD also sponsors health education programs including: “Back to Sleep,” designed to educate families and caregivers about reducing the risk of sudden infant death syndrome (SIDS); “Milk Matters,” designed to educate children, parents, and health care providers about the importance of calcium for strong bones and lifelong health; and “Media-Smart Youth: Eat, Think, and Be Active!” designed to teach 11- to 13-year-olds about media and how it impacts decisions on nutrition and physical activity. NICHD also leads a consortium of Federal agencies in leading the National Children’s Study, which will examine environmental effects on child health and development. The NICHD Information Resource Center offers trained information specialists who have access to information and referral services on topics related to the mission of NICHD. The information specialists provide information in both English and Spanish. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
CHILD WELFARE Information GatewayChildren's Bureau
Administration for Children and Families
1250 Maryland Avenue SW, 8th Floor
Washington, DC 20024
(703) 225-2357 (Fax)
The Child Welfare Information Gateway provides access to information and resources to help protect children and strengthen families. The Child Welfare Information Gateway promotes the safety, permanency, and well-being of children and families by connecting child welfare, adoption and related professionals, as well as concerned citizens to timely, essential information. A service of the Children’s Bureau, Administration for Children and Families, U.S. Department of Health and Human Services, they also provide access to print and electronic publications, Web sites, and online databases covering a wide range of topics from prevention to permanency, including child welfare, child abuse and neglect, adoption, search and reunion, and more. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
Federal CITIZEN INFORMATION CenterPueblo, CO 81009
(800) 333-4636 (FED-INFO)
The Federal Citizen Information Center (FCIC) has been a trusted one-stop source for answers to questions about consumer problems and government services for more than 35 years. The quarterly Consumer Information Catalog lists more than 200 free or low-cost Federal publications on a variety of topics. The Consumer Action Handbook is a 160-page guide designed to help citizens find the best and most direct source for assistance with their consumer problems and questions. FCIC on the web (USA.gov, Kids.gov, Pueblo.gsa.gov, ConsumerAction.gov, GobiernoUSA.gov and Consumidor.gov) features these publications and many more that visitors can view, print, or download for free. It also features consumer news and tips and updates from various Federal agencies. FCIC’s National Contact Center has specially trained staff who can answer questions in English and Spanish about all aspects of the Federal Government or direct callers to an appropriate contact. Hours of operation: 8:00 a.m.–8:00 p.m., Monday–Friday (Eastern time, except Federal holidays). Recorded information on popular topics is available around the clock.
National Center for COMPLEMENTARY and ALTERNATIVE MEDICINE Information ClearinghouseP.O. Box 7923
Gaithersburg, MD 20898-7923
(301) 519-3153 (International callers)
(866) 464-3615 (TTY)
(866) 464-3616 (Fax)
The National Center for Complementary and Alternative Medicine (NCCAM) Information Clearinghouse operates a toll-free telephone service. Information specialists search NCCAM databases for scientific information on CAM therapies or conditions and can answer inquiries in English and Spanish. The Fax-on-Demand service, with factsheets and other information, is also available through the toll-free number. NCCAM services and materials are provided at no cost. The clearinghouse does not provide medical referrals, medical advice, or recommendations for specific CAM therapies. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National CRIMINAL JUSTICE Reference ServiceP.O. Box 6000
Rockville, MD 20849-6000
(301) 519-5500 (International Callers)
(877) 712-9279 (TTY)
(301) 947-8374 (TTY)
(301) 519-5212 (Fax)
The National Criminal Justice Reference Service (NCJRS) was established in 1972 as a centralized information service for criminal justice practitioners and researchers. NCJRS provides reference services; distributes publications of the U.S. Department of Justice, Office of Justice Programs; acquires publications for its collection; and provides other services, such as document loan and information dissemination, via the Internet. A computerized database includes abstracts of all materials in the NCJRS collection. (The database is available on CD-ROM and on DIALOG.) Health issues covered by NCJRS include violence prevention; mental illness and crime; victimization; human development and criminal behavior; family violence and child abuse; health care fraud; substance abuse and treatment; and correctional health care, including AIDS and tuberculosis. Hours of operation: 10:00 a.m.–6:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
DB-LINK/National Consortium on DEAF-BLINDNESSTeaching Research Institute
Western Oregon University
345 North Monmouth Avenue
Monmouth, OR 97361
(800) 854-7013 (TTY)
(503) 838-8150 (Fax)
DB-LINK at the National Consortium on Deaf-Blindness (NCDB) provides information related to children and youth who are deaf-blind. Parents, service providers, administrators, and others who need information are invited to contact DB-LINK for information. NCDB is a collaborative effort of the Helen Keller National Center, Perkins School for the Blind, and the Teaching Research Institute of Western Oregon University. NCDB is the sponsor of the publication Deaf-Blind Perspectives. Hours of operation: 9:00 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays); voicemail 24 hours a day.
National Institute on DEAFNESS and Other COMMUNICATION DISORDERS Information Clearinghouse1 Communication Avenue
Bethesda, MD 20892-3456
(800) 241-1055 (TTY)
(301) 770-8977 (Fax)
The National Institute on Deafness and Other Communication Disorders (NIDCD) Information Clearinghouse collects and disseminates information on hearing, balance, smell, taste, voice, speech, and language for health professionals, patients, people in industry, and the public. NIDCD maintains a database of references to brochures, books, articles, factsheets, organizations, and educational materials, called the NIDCD Health Information Index. It also develops publications, including directories, factsheets, brochures, information packets, and newsletters. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National DIABETES Information Clearinghouse1 Information Way
Bethesda, MD 20892-3560
(703) 738-4929 (Fax)
The National Diabetes Information Clearinghouse (NDIC) is an information and referral service of the National Institute of Diabetes and Digestive and Kidney Diseases, one of the National Institutes of Health. The clearinghouse responds to written, telephone, and e-mail inquiries; develops and distributes publications about diabetes; and provides referrals to diabetes organizations, including support groups. NDIC maintains a database of patient and professional education materials from which literature searches are generated. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National DIGESTIVE DISEASES Information Clearinghouse2 Information Way
Bethesda, MD 20892-3570
(703) 738-4929 (Fax)
The National Digestive Diseases Information Clearinghouse (NDDIC) is an information and referral service of the National Institute of Diabetes and Digestive and Kidney Diseases, one of the National Institutes of Health. A central information resource on the prevention and management of digestive diseases, the clearinghouse responds to written inquiries, develops and distributes publications about digestive diseases, and provides referrals to digestive disease organizations, including support groups. NDDIC maintains a database of patient and professional education materials from which literature searches are generated. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Dissemination Center for Children with DISABILITIES1825 Connecticut Avenue NW, Suite 700
Washington, DC 20009
(202) 884-8200 (Voice/TTY)
(202) 884-8441 (Fax)
The National Dissemination Center for Children with Disabilities (formerly the National Information Center for Children and Youth with Disabilities) is funded by the U.S. Department of Education, Office of Special Education Programs. The center serves as a central source of information on: disabilities in children and youth; programs and services for infants, children, and youth with disabilities; IDEA, the Nation’s special education law; No Child Left Behind (as it relates to children with disabilities); and research-based information on effective educational practices. All information and services are provided free of charge. Hours of operation: 9:00 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
Clearinghouse on DISABILITY InformationOffice of Special Education and Rehabilitative Services
U.S. Department of Education
550 12th Street SW, Room 5133
Washington, DC 20202-2550
(202) 205-5637 (TDD)
(202) 245-7636 (Fax)
The clearinghouse provides information to people with disabilities, or anyone requesting information, by doing research and providing documents in response to inquiries. Information provided includes areas of Federal funding for disability-related programs. Clearinghouse staff is trained to refer requests to other sources of disability-related information, if necessary. Information provided may be useful to individuals with disabilities, their families, schools and universities, teachers and school administrators, and organizations that have persons with disabilities as clients. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Center for the Dissemination of DISABILITY ResearchSEDL
4700 Mueller Boulevard
Austin, TX 78723-3081
(512) 476-2286 (Fax)
Funded by the National Institute on Disability and Rehabilitation Research (NIDRR), the National Center for the Dissemination of Disability Research (NCDDR) responds to NIDRR’s concern for increasing the effective use of NIDRR-sponsored research results in shaping new technologies, improving service delivery, and expanding decision-making options for people with disabilities and their families. NCDDR leverages resources through collaborative working relationships with experts in standards of evidence and systematic reviews, NIDRR-funded researchers, and agencies engaged in disseminating disability research results. Hours of operation: 8:00 a.m.–5:00 p.m., Monday–Friday (Central time, except Federal holidays).
Safe DRINKING WATER HotlineOffice of Ground Water and Drinking Water
U.S. Environmental Protection Agency
Ariel Rios Building, 4606M
1200 Pennsylvania Avenue NW
Washington, DC 20460
(703) 412-3330 (Local and International Calls)
The EPA Safe Drinking Water Hotline is a service of the Office of Ground Water and Drinking Water. It provides the general public, regulators, medical and water professionals, academia, and media, with information about drinking water and ground water programs authorized under the Safe Drinking Water Act. The hotline responds to factual questions in the following program areas: local drinking water quality; drinking water standards; public drinking water systems; source water protection; large-capacity residential septic systems; commercial and industrial septic systems; injection wells; and drainage wells. Hours of operation: 10:00 a.m.–4:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
DRUG POLICY Information ClearinghouseOffice of National Drug Control Policy
P.O. Box 6000
Rockville, MD 20849-6000
(301) 519-5212 (Fax)
The clearinghouse supports the White House Office of National Drug Control Policy, National Criminal Justice Reference Service. Staffed by subject matter specialists, the clearinghouse serves as a resource for statistics, research data, and referrals useful for developing and implementing drug policy. It disseminates publications; writes and produces documents on drug-related topics; coordinates with Federal, state, and local agencies to identify data resources; and maintains a reading room offering a broad range of policy-related materials. Hours of operation: 10:00 a.m.–6:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
EDUCATION Resources Information CenterERIC Program
c/o Computer Sciences Corporation
655 15th Street NW, Suite 500
Washington, DC 20005
The Education Resources Information Center (ERIC) is a digital library of education-related resources, sponsored by the Institute of Education Sciences of the U.S. Department of Education. ERIC’s mission is to provide a comprehensive, easy-to-use, searchable, Internet-based bibliographic and full-text database of education research and information that also meets the requirements of the Education Sciences Reform Act of 2002. A fundamental goal for ERIC’s future is to increase the availability and quality of research and information for educators, researchers, and the general public. Hours of operation: 8:00 a.m.–8:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Center on ELDER ABUSEc/o Center for Community Research and Services
University of Delaware
297 Graham Hall
Newark, DE 19716
(302) 831-4225 (Fax)
The National Center on Elder Abuse is a national resource for elder rights, law enforcement and legal professionals, public policy leaders, researchers, and the public. The center’s mission is to promote understanding, knowledge sharing, and action on elder abuse, neglect, and exploitation. Hours of operation: 9:00 a.m.–4:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
ELDERCARE LocatorAdministration on Aging
U.S. Department of Health and Human Services
(301) 419-3900 (International callers)
The Eldercare Locator, a toll-free, operator-assisted service funded by the U.S. Administration on Aging, helps older adults and their caregivers find local services for seniors. The service links family members and the public to the information and referral (I&R) services of their state and area agencies on aging. These I&R programs can help you identify appropriate services in the area where you or your family members reside.
Internet users can access the directory of information and referral/assistance service centers through a Web site maintained by the Center for Communication and Consumer Services in the U.S. Administration on Aging. The site is currently being expanded to include factsheets on aging services and programs. Hours of operation: 9:00 a.m.–8:00 p.m., Monday–Friday (Eastern time, except Federal holidays); voicemail 24 hours a day.
National ENDOCRINE and METABOLIC DISEASES Information Service6 Information Way
Bethesda, MD 20892-3559
(703) 738-4929 (Fax)
The National Endocrine and Metabolic Diseases Information Service (NEMDIS) is a service of the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK). The NIDDK is part of the National Institutes of Health of the U.S. Department of Health and Human Services. The NEMDIS provides information about endocrine and metabolic diseases to people with endocrine and metabolic diseases and to their families, health care professionals, and the public. The NEMDIS answers inquiries, develops and distributes publications, and works closely with professional and patient organizations and Government agencies to coordinate resources about endocrine and metabolic diseases. Hours of operation: 8:30 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
ENVIRONMENTAL Protection AgencyNational Library Network, MC 3404T
1200 Pennsylvania Avenue NW
Washington, DC 20460-0001
The libraries offer general information about the agency and refer inquiries to the appropriate regional or program office. The public may visit and use the libraries collections onsite, but materials do not circulate to non-EPA staff. The libraries do not distribute agency publications.
The EPA National Library Network is composed of libraries and repositories located in the Agency’s Headquarters, Regional and Field Offices, Research Centers, and specialized laboratories, as well as Web-based access to electronic collections. Information about the EPA National Library Network, including a listing of libraries, may be accessed at http://www.epa.gov/libaries.
The combined network collections contain information about the environment and related scientific, technical, management, and policy information. The EPA Online Library System is the Network’s online catalog of library holdings and is available at http://www.epa.gov/libraries/ols.htm. The public can request EPA library materials, including journals, books, and EPA documents, via interlibrary loan from their local library. The National Environmental Publications Internet Site, http://www.epa.gov/nepis, the Agency’s gateway for EPA publications, provides free access to more than 31,000 electronic EPA documents and more than 7,000 hard-copy EPA documents. Hours of operation: Public - 8:30 a.m.–4:30 p.m., Monday–Friday; EPA Staff - 8:30 a.m.–4:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
National Clearinghouse on FAMILIES & YOUTHP.O. Box 13505
Silver Spring, MD 20911-3505
(301) 608-8721 (Fax)
The clearinghouse links those interested in youth issues with the resources they need to better serve young people, families, and communities. It offers materials for distribution at conferences. The Web site includes a searchable literature database and information on funding sources. Hours of operation: 9:00 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).
FOOD and NUTRITION Information CenterAgricultural Research Service, USDA
National Agricultural Library
10301 Baltimore Avenue, Room 105
Beltsville, MD 20705-2351
(301) 504-6409 (Fax)
The Food and Nutrition Information Center (FNIC) is one of several information centers located at the National Agricultural Library, part of the U.S. Department of Agriculture’s Agricultural Research Service. FNIC provides information on food, human nutrition, and food safety. Resource lists, databases, and many other food and nutrition-related links are available on the FNIC Web site. FNIC collection includes books, manuals, journal articles, and audiovisual materials. Eligible patrons may borrow directly; others may borrow through interlibrary loan. Hours of operation: 8:30 a.m.–4:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
Center for FOOD SAFETY and Applied Nutrition Outreach and Information CenterU.S. Food and Drug Administration
5100 Paint Branch Parkway (HFS-555)
College Park, MD 20740-3835
The goal of the Center for Food Safety and Applied Nutrition’s (CFSAN) Communications and Coordination Branch (CCB) is to enhance CFSAN’s ability to provide and respond to the public’s desire/demand for more useful, timely, and accurate information regarding its regulated products. CCB was also established to enhance the Food and Drug Administration’s ability to provide accurate and meaningful information to the public about food safety. In addition to providing food safety information, CCB provides assistance with other CFSAN issues including nutrition, dietary supplements, food labeling, cosmetics, food additives, and food biotechnology. Hours of operation: 10:00 a.m.–4:00 p.m., Monday–Friday (Central time). Consumer recorded information available 24 hours a day, 7 days a week.
GENETIC and RARE DISEASES Information CenterP.O. Box 8126
Gaithersburg, MD 20898-8126
(301) 251-4925 (International Callers)
(888) 205-3223 (TTY)
(301) 251-4911 (Fax)
Two agencies of the National Institutes of Health, the National Human Genome Research Institute and the Office of Rare Diseases Research, launched the Genetic and Rare Diseases Information Center (GARD) to provide free and immediate access to accurate, reliable information about genetic and rare diseases in English and Spanish. GARD provides assistance to patients and their families, health professionals, and other interested parties.
It provides current, authoritative, and accurate information about specific conditions and illnesses from high-quality resources such as trusted and reliable Web sites, organizations, and institutions. Hours of operation: 8:30 a.m.–5:30 p.m., Monday–Friday (Eastern time, except Federal holidays).
National GUIDELINE Clearinghouse™Center for Outcomes and Evidence
Agency for Healthcare Research and Quality
540 Gaither Road, 6th Floor
Rockville, MD 20850
The National Guideline Clearinghouse™ (NGC) is a public resource for evidence-based clinical practice guidelines. NGC is an initiative of the Agency for Healthcare Research and Quality (AHRQ), U.S. Department of Health and Human Services. NGC was originally created by AHRQ in partnership with the American Medical Association and the American Association of Health Plans (now America’s Health Insurance Plans [AHIP]). Hours of operation: 8:00 a.m.–5:00 p.m., Monday–Friday (Eastern time, except Federal holidays).